Customer Service Is Hard

 Even though i own this business, i do everything from A-Z, including customer service. 

After 6 years being in this industry, the more my business grows, the more you meet all sorts of people out there. 

And then you begin to wonder who brought up some rude and inconsiderate mother of the god people.

I had to write it down, my blood is boiling haha

please, i know is not professional to be complaining but is my personal space anyway. 

i bet a lot of sellers dealt with it anyhow. 

first up, everything is written in the post clear and acute, 

pricing, measurements, 

i'm okay if you dm me to ask what's the material and probably asking which sizes should you take. 

but i have people who doesn't read , price is there, 

"how much"

measurement is there 

"what size?"

i had also included a label (preorder) so that people would stop asking me whether is ready stock or not

"readystocks?"

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Secondly, i find it hard to believe

someone bought a rm25 top from me , and beg me to have it cheaper. 

i say no i cannot, i was nice and polite because she had already paid for another item 

she beg again. 

Rm25 top to have it cheaper.

And then she has the meek to send me another top asking me to find for her. 

i had one look at the picture and i knew this top cost price will be more than rm39 at least, is very good quality the picture is from europe fashion series, is obvious is going to be expensive, and judging how she bargain for a rm25 top, i'm not wasting my time to search it for her.

So i ask her what's her budget.

"RM20"

"impossible, sorry i can't find with that price"

"oh, how much is yours?"

"Rm45"

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thirdly, 

i had only 3 annual sales, my pricing is quite affordable to be honest, 

is already 11% off for that item , i'm only earning a packet of nasi lemak for one item

someone ask me for a coupon code on top for that 11% off. 

???

i cannot ..

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Fourthly, 

postage. I don't understand why up until now people still do not understand that postage fee is paid to the postage company, not me. If you want your item to be posted, i charge a postage fee from you and pay the shipping company to post to you

"hi, i'm from KL, also need postage fee ah?"

"you can pick up if you want, is at xxx xxxx"

"too far"

"then can postage"

"can lalamove?" (obviously going to be more expensive than my rm8 postage)

actually ah, i don't know why people can buy rm30-50 clothes but can't pay rm8 for a postage. 

plus i offer free delivery service if you purchase rm150 and above, i pay it out of the profit i make from your order, and one day,  someone had the cheek to scold me that she had to pay rm2 for receiving fee, just because her building management charge her a rm2 fee for receiving the parcel on behalf of her, which clearly she should be questioning the management, and not me. 

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Fifthly

people that ask a lot of questions , send you a lot of stuff , in return never buys

:)

i had one very weird customer, (should i even call her customer when she didnt pay?)

i have a thorough review on one bralet, yes only one bralet but it has a lot of colours la. 

first first, she ask about the quality of the bralet and how it looks like when worn

i happily showed her my ig story review, it was very sui, i sold hundreds of the bralet from that video

then she ask the cup got push up or not

is the padding removable

will it loose elasticity

what colour do i recommend

anymore bralet to recommend

(i thought she wanted to buy another, so i show her another type)

then she ask the differences between this two

and which more comfy , which more nice, which more popular, which should i pick

then her questions repeat again, 

which one padding nicer, which can last longer, between these two which colour should she pick

she repeats her question and i repeat my answers

this go on for a week,  on a rm24 bralet which have thorough video and review on 

i decided to ignore her repeated questions after that 

best thing is, after few weeks, she sent me another item and ask the same questions again.

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Pictures

yes, i do help people search for items they would like to buy

but some people might have take my "willingness" for granted

they sent 10 items and it takes a really long time for me to search for a product similar to the picture they sent

after sending in with the pricing and everything

they seen me

._.

i just cannot understand.

Some even better, after that she told me she has no money to buy,

why waste someone time just for the sake of filling your entertainment

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Sixthly

i'm based preorder, i know i been dealing with so many urgent impatient buyers all these years i decided to plaster my PREORDER word everywhere just to make sure they know what to expect before buying. 

is on my website header, shipping details page, my ig story, my ig story highlight, my instagram bio, even after you paid the email also reminds you that this preorder item take 14 working days at least to reach

and i still gets messages like this

1. paid on the 24th oct

On the 26th oct, hi where's my tracking?

"Hi item is preorder based, it takes at least 14 working days to reach"

"So long?"

"Hi, preorder item needs time to be posted over to Malaysia, sorry, we don't sell readystocks here"

"Can you make it faster?"

??

how do i make the whole airline logistic company speed up one parcel?

how? even if my parents were to owned the logistic department, i don;'t think i can control the protocol sop for it to reach malaysia at such speedy time. 

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OCTOBER

 Last 3 months before 2020 ends 

I've been feeling that i have to fulfilled whatever resolution i had before 2020 ends

Here's what i'm planning to do on this October. 

1. Everyday To-Do List

i believe that it makes me more discipline if i listed out what i'm suppose to do throughout the day

2. Buy more stocks for Chic Ann

i realise my racks in Pop is like so empty some people thought Pop is closing down. My goal is to get at least 100 items on the rack this month and in order for me to be able to make more money for my monthly rent, i have to at least sell 100 items to earn my monthly target goal for Chic Ann. 

3. Learn more about Shopee

Fash Grace has a shopee account but not all products is in there. Although there are quite many users that viewed my page so far but i know well i can't fight Shopee other sellers that marked their prices way lower than mine. The only thing i can fight is to sell niche clothing items that they can't find elsewhere even at TB. Also i want to learn about Shopee algorithm and so on. 

4. Snap readystocks for Chic Ann

honestly there was no new update on Chic Ann last month even though i had brought in new stocks . My photoshoot session failed and realise the clothing item that i picked doesn't match the style of Chic Ann. I contemplate a lot whether to upload it or not but decided not to because it just doesn't feel right for the style. Probably just refilled at Pop to sell out as soon as possible. I always procrastinate when is time for shooting real stocks because it is NOT EASY. Very time consuming and tired ! i don't understand how much effort i had to put in just to earn a few hundreds for that collection, but for contents i have to force myself. 

5. Vlog, Food , Health and everything nice

This is for myself. I'm thinking of doing a nice vlog on my everyday life,  or what i eat in a day, i enjoy watching those videos haha, and i want to loose at least 2kg so i have to keep watch too. Not sure for this goal i am able to do it or not because this seem like not a NEED for me. Sometime how i wish MCO starts again because i was VERY hardworking during MCO period, i had a fix day on which day to shoot videos, which day to shoot photos, i launch my new collection every week and from there i start to build a momentum in earning really good from that period. 

I guess that's it, hopefully with listing it down like this i am able to keep my goals intact. 

xoxo

Ann

Before i start, this is me

. 

Wow it has been 2 freaking years since my last post, I wanted to start afresh you know, but realise there are so many memories here why not just continue. I probably read everything back when i'm 30 and probably cringing at my post 5 years ago. i wanted to delete everything but deleting it just doesn't feel right . this is me after all, raw and honest without bothering to correct my grammar mistakes.

For those who secretly viewed this blog, hello, yes, is me. My name is Ann, and i had been selling clothes online as a full time job for 2 years now, (hope this is not hard selling but do check it out: www.fashgrace.com) 

This blog is so raw, you can feel my passion changed throughout the years. From someone who has an undying love for music and blog to now a business money driven girl staying at KL. I have not even a second thought of being an online seller back when i started this blog, look at how things grow. 

What's my progress so far?

1. Full time business owner

i owned two online shop apparel now , one sells preorder ( FASH GRACE ) and another sells readystocks (CHIC ANN). Honestly i put so much time and effort on Fash Grace, Chic Ann looks like a side hustle now.  

2. I had a retail space 

Chill girls, is not a physical store but is a retail space at POP by Jayaone. Is very entrepreneur friendly and rental friendly and staff service friendly. The vendors there are not really surviving right after MCO (omg i don't want to elaborate what is MCO here after leaving such a big gap), so up until now there's not much vendors left standing which is not a good sign. How is that not a good sign?  yes you might not have competitors left but you might not have that much walk in customers left too with that little vendors left standing in that space. My space is still there till 2020, no worries, will elaborate more on this space soon. 

3. I rented a unit in KL for work based. 

i had already moved twice at KL! I didn't like the first location that i picked , it was at Setapak. rental there was around RM1350 for a 900sqft unit. It was affordable, food there was affordable because there's TARUC student market there,  but so not nice to eat. environment is full of foreigners i got harassed once in the lift and decided to move after that. Is very scary after all, so i decided to move to a safer place in Tropicana area. Damn, you got to be real rich to live in a place like this. Food is not cheap, the grocery stores are Village Grocer of Jaya Grocer, you live next to a golf course so you would know the eatery there are targeting rich tai tai and not me, obviously. But at least i feel safe? Rental is cheap though but of course i have to buy my own fridge and washing machine. Wow, there's so much to elaborate on, will blabber on it next time okay. 

4. I'm still with my boyfriend

We'll be hitting 5 years together this November. is the longest relationship i've ever been and yes, we had moved in together for 2 years already so you know we're serious. I'm just waiting for a ring :D

5. My business is growing steadily but not rapidly

You know how you feel you're useless each time a new growing business just surpassed you just by launching it in one year and you had been building this business for 6 years with very slow progress? I'm probably feeling it right now, there's a bit of good business vibe start of May - August and then this month has been slacking off because August i did a mega sale where the orders are insanely piling up, i decided to focus on sending out the parcels and orders and not much on engaging my September sales. So yea, business has their ups and down. One minute you're rich, the next minute you began to worry what went wrong. 

6. I gained a lot of weight

I sat a lot, i packed a lot of parcels so i slouched even more because i'm always on the floor so the extra baggage was my stomach. I didn't know i was that self conscious until to the point i can't fit into many nice pants and jeans. So yea, to those who knows i had gained a lot of weight, please shaddup , i know about it, you don't need to tell it in front of my face. thank you.

Probably end here before i blabber too much and make this post boring

xoxo

Ann